Quality & Customer Satisfaction
Our quality policy is Advanced Technology, Elaborated Manufacture,Continual Improvement and Customer Satisfaction.
Science and technology are the first productivity. Lead by the advanced technology, Warner Telecom widely applied in the advanced techniques, materials and equipment to develop new models and serve the customers.
Elaborated Manufacture:
We strictly regulate the process discipline and operating procedures, and arrange the production as the working instruction to ensure the process under control and improve the product examination qualification rate.
Continual Improvement:
"Continual Improvement" is our eternal goal, by monitoring and measuring the processes, We collect and analyze the data, and take timely corrective and preventive actions to ensure the continual improvement on the quality management system and meet the customer's need. The completion rates of the actions is 100%.
Customer Satisfaction:
Customer Satisfaction is the goal that all the staff of WARNER purse. Thanks to the excellent communication and costumer services skills, the customer acceptance rate is 98%; To handle all complains and inquiries timely and properly, the customer satisfaction rate achieves above 90%.
